Starter
One small website with email
£15 / month
- Websites
- 1
- Storage
- 10 GB
- Email addresses
- 5
- Backups
- Weekly
- Help
- Email, weekdays
IT support that just works.
Friendly engineers, fast fixes and hosting you can rely on. One clear monthly price, and a real person who answers the phone.
- Replies in minutes
- Fixed monthly price
- Local engineers
4.9from 120+ reviews
99.98%uptime, last 90 days
All systems normalSample status for the last 90 days
99.98%average uptime across everything we host
- Websites99.99%
- Email99.98%
- Backups100%
- Networks99.97%
12 minaverage first reply
94%fixed on the first contact
150+local businesses looked after
15 yearskeeping offices running
Everything your business runs on
Six things we look after every day, in plain English. Pick one to get a price.
RACK 01 · 6 units in useHover a unit to see it light up
Plans with the price up front
Choose hosting for your website and email, or support for your team. Mix both if you like.
Business
A busy site and a growing team
£39 / month
- Websites
- 5
- Storage
- 50 GB
- Email addresses
- 25
- Backups
- Daily
- Help
- Phone, 8am to 6pm
Growth
Shops and sites that cannot stop
£89 / month
- Websites
- Unlimited
- Storage
- 200 GB
- Email addresses
- 100
- Backups
- Daily, kept 30 days
- Help
- Phone, 24/7
Essential
Help when something goes wrong
£25 / person / month
- Help desk
- Weekdays, 8am to 6pm
- Fixes
- Remote, same day
- Updates
- Handled for you
- On-site visits
- Pay as you go
- Yearly review
- -
Business
Your own IT team, without hiring one
£39 / person / month
- Help desk
- Weekdays, 8am to 8pm
- Fixes
- Remote, within 1 hour
- Updates
- Handled for you
- On-site visits
- Included
- Yearly review
- Included
Complete
Everything covered, day and night
£59 / person / month
- Help desk
- 24/7 emergency line
- Fixes
- Within 15 minutes
- Security checks
- Always on
- On-site visits
- Included
- Yearly review
- Twice a year
Sample prices, excluding VAT. We confirm your exact price in writing before anything starts.
From first hello to fully looked after
Five steps, and you know what happens at every one of them.
- 01
Say hello
Ring us or fill in the form. A real engineer calls you back and listens.
A free 15 minute call - 02
We take a look
We visit or connect remotely and check your kit, your Wi-Fi and your backups.
No jargon report - 03
Fixed-price plan
You get a short written plan and one monthly price. Nothing starts until you agree.
No surprises - 04
Set up and move
We set everything up out of hours, move your data safely and test it works.
Zero lost days - 05
Looked after
We watch your systems, fix things fast and review how it is going every year.
Always on call
Security that is switched on
Every protection below is on for every customer. Tap a switch to see what it would mean if it were off.
protection.status6 of 6 on
Two-step sign-in for everyone
A code on a phone as well as a password.
Updates installed automatically
Laptops and servers stay up to date, out of hours.
Backups tested every month
We practise getting your files back, so we know it works.
Scam email filtering
Dodgy messages are stopped before anyone sees them.
Lost device? Wipe it
We can lock or clear a lost laptop or phone in minutes.
Friendly staff tips
Short, plain-English advice twice a year.
Illustrative only. What is covered depends on your plan.
Before and after
A few recent jobs, written up like our own change notes. Sample entries only.
How fast we reply
We sort every request by how much it stops you working, then answer in this order.
Help desk Mon to Fri, 8am to 6pmEmergency line 24/7Remote fixes in minutes
| Priority | What it looks like | First reply | Target fix |
|---|---|---|---|
| Urgent | Nobody can work, or email and your website are down. | 15 mins | 4 hours |
| High | One team or department cannot do its job. | 1 hour | Same day |
| Normal | Something is slow or broken for one person. | 4 hours | 2 working days |
| Request | A new starter, a new laptop or a simple question. | 1 working day | 3 working days |
Sample targets. Your plan sets the exact times, and we write them down.
Local when you need us, remote when you do not
Most fixes happen from our desks in minutes. When we need to be there, we turn up.
- 10miOn site within 2 hoursFor urgent problems around Yourtown.
- 20miOn site the same dayBooked visits and quick call-outs.
- 30miOn site next working dayPlanned visits and installs.
- UKwideRemote support anywhereWe connect securely and fix it from here.
Tickets we have closed
Sample reviews. Replace them with your own before you launch.
4.9
from 120+ reviews
#RW-20418Resolved
First reply 8 minFixed in 1 h 20 min
Email stopped working
Our email went down on a Monday morning and they had it back before the first meeting. Calm and clear throughout.
Sarah M.Office manager
#RW-20771Resolved
First reply 5 minFixed in 45 min
Moving the website
They moved our website to faster hosting overnight. No downtime, and the shop is noticeably quicker.
Dan P.Online shop owner
#RW-21093Resolved
First reply 12 minFixed in 2 h
New starters set up
Three new starters had laptops ready on day one. It used to take us a week. Now we just send a message.
Priya K.Practice director
Engineers you can actually ring.
We are a small local team. You get a named engineer, plain English and a price you can plan around, not a ticket number and a long wait.
- A named engineerYou know who looks after you, and they know your setup.
- Plain EnglishWe explain what is wrong, what it costs and what happens next.
- One monthly priceNo call-out surprises. You always know what you will pay.
- team
- 12 engineers
- customers
- 150+ local businesses
- experience
- 15 years
- based in
- Yourtown
Questions we get asked
Open any question to see the answer. Cannot see yours? Just ask.
support.faq
How quickly will you reply?
Most requests get a first reply within minutes. Urgent problems are answered first, any time of day on our 24/7 plans.
Can you fix things remotely?
Yes, most problems. We connect securely, fix it and tell you what we did. If we need to visit, we will book a time.
Do we need a contract?
Plans run month to month after the first three months. We would rather earn your trust than lock you in.
hosting.faq
Can you move our website for us?
Yes. We copy everything across, test it and switch over at a quiet time, so your site stays up.
What happens if the site goes down?
We are alerted straight away and start fixing it. You will hear from us before you notice a problem.
Are backups included?
Every hosting plan includes backups. Business and Growth plans back up every day and we test them regularly.
security.faq
Is our data safe with you?
We keep it backed up, protected and only accessible to people who need it. We explain exactly where it lives.
What if we are hit by a scam email?
Ring us straight away. We act quickly to limit the damage, then help you put things right and stop it happening again.
Do you help with new laptops?
Yes. We can supply, set up and secure laptops and phones, so staff can start work on day one.
Still not sure?
Get support
Tell us what you need and we will call you back, usually within the hour.
call01234 567 890
hours
visit
Unit 6, Exchange Yard, Yourtown, AB1 2CD
Free parking right outside.
IT worries? Hand them to us.
Tell us what is slowing you down and we will come back with a clear plan and a fixed price.
- Fast replies
- Fixed monthly price
- Local engineers